BEST Inc. operates as a smart supply chain service provider in the People's Republic of China and Indonesia. The company operates through four segments: Freight Delivery, Supply Chain Management, Global Logistics, and Others. Its proprietary technology platform, BEST Cloud, which enables its ecosystem participants to operate their businesses through various SaaS-based applications. The company applies its technologies to a range of applications, such as network and route optimization, swap bodies, sorting line automation, smart warehouses, and store management. It also offers integrated services and solutions across the supply chain, including warehouse management, order fulfillment, and transportation services to offline and online enterprises. In addition, the company provides express delivery services; and door-to-door integrated cross-border supply chain services to and from China, including international express, less-than-truckload, fulfillment, and freight forwarding through its network, and transportation and warehouse partners. Further, it operates real-time bidding platform to source truckload capacity from independent transportation service providers and agents; and offers online merchandise sourcing and store management services for convenience stores, as well as B2C services. Additionally, the company provides various value-added services, including pre-shipment inspection, cargo insurance, oversized item delivery, COD facilitation, evidence of delivery, and upstairs delivery services. The company was founded in 2007 and is headquartered in Hangzhou, the People's Republic of China.